Return & Refund Policy

At Laundry Dunk, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

14-Day Return Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unused or in like-new condition, and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@laundrydunk.com before sending any product back. Returns sent without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at support@laundrydunk.com.

Please include your order number and clear photos or videos showing the issue. Once reviewed and approved, we will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

Change of Mind Returns

If you wish to return an item because you changed your mind or no longer want it, you may request a return within 14 days of delivery.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if any, are non-refundable.

Non-Returnable Items

We cannot accept returns for:

• Items that show significant signs of use, damage, or misuse after delivery
• Items returned without prior authorization
• Gift cards, if offered
• Items specifically marked as final sale or non-returnable at the time of purchase, except where applicable law provides otherwise

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us and we will help arrange a replacement where appropriate.

For other exchanges, the fastest option may be to return the original item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional processing time for the refund to appear in your account.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@laundrydunk.com.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, we may not be able to cancel it.

European Union Customers

If your order is delivered to the European Union, you may have additional statutory rights, including a right to cancel or return certain purchases within 14 days, subject to applicable consumer protection laws and exceptions. Nothing in this policy limits any mandatory rights available to you under applicable law.

Contact Us

For any return or refund questions, please contact:

Laundry Dunk
Email: support@laundrydunk.com